Shipping & Handling
Shipping & Handling
As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship directly to your door.
Shipment Upgrade Notice
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for UK, ES, DE & AU customers!
1) For UK and US customers, the shipping time has been shortened to 7-10 business days for Flat Rate Shipping (it was 10-25 business days before this upgrading);
2) For France, Spain, Germany & Australia customers, the shipping time has been shortened to 5 - 7 business days for Flat Rate Shipping (it was 10-25 business days before this upgrading);
3) From Sep. 14, 2018, customers can enjoy FREE FLAT RATE SHIPPING on orders over USD$39 (shipping cost excluded). The order amount for free shipping has been increased due to the rise of shipping cost, which is out the consideration of providing better service and faster delivery. We appreciate your understanding.
The fully updated list of shipping services and charges are in the table below.
The new shipping system takes effect from Sep. 14 2:00, and the orders before this will still be shipped out with our old shipping system. Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer.
All packages have specific tracking information by DHL services.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
Shipping Method & Cost
|Shipping Method||Country or Region||Cost||Shipping Time (business days)|
|Flat Rate Shipping||United States||FREE for orders over US$39 otherwise US$3.99||7-15|
|United Kingdom||FREE for orders over US$39 otherwise US$2.99||7-15|
|Spain, Germany, Australia||8-18|
|Belgium, Canada, India, Ireland, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates||10-25|
|Austria, Singapore, Switzerland||10-20|
FREE for orders over US$39 otherwise US$6.99
|Other countries||FREE for orders over US$39 otherwise US$2.99||12-25|
|Other Shipping Methods||Country or Region||Shipping Time (business days)|
|Priority Direct Mail||United States||8-10|
|Spain, Germany, France, Australia||7-15|
|Standard Shipping||Australia, France, Germany, Spain, United Kingdom||8-15|
|Canada, Ireland, Israel||4-8|
|India, Malaysia, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Saudi Arabia, Singapore, Switzerland, United Arab Emirates, United States of America||3-7|
|Other countries (DHL/UPS)||5-10|
1) Shipping From Europe Warehouse to European countries: 3-6 business days.
2) You can choose your preferred shipping method on the Order Information page during the checkout process.
3) Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
After you have successfully placed your order you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small number of orders may still need between 3-5 business days depending on stock availability.
If you have any issues with your order, you can submit a ticket to our contact us for further assistance. Our dedicated CS team will contact you within 24 hours.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Tax And Duties
Kindly note that all packages are shipped from XFERA Store. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.